AUTOOL SUPPORT
We are ready to help.
Contact our AUTOOL After-sales Team below to request service, for questions about AUTOOL equipment, or to order replacement parts and accessories.
Maintenance Service and Warranty
Our products are made of long-lasting and durable materials, and we insist on a perfect production process. Each product leaves the factory after 35 procedures and 12 times of testing and inspection work, which ensures that each product has excellent quality and performance. It is worthwhile for you to maintain your AUTOOL products regularly for long and stable operations.
-To maintain the performance and appearance of the product, it is recommended that the following product care guidelines be read carefully.
-Be careful not to rub the product against rough surfaces or wear the product, especially the sheet metal housing.
-Please regularly check the product parts that need to be tightened and connected. If found loose, please tighten it in time to ensure the safe operation of the equipment. The external and internal parts of the equipment in contact with various chemical media should be frequently treated with anti-corrosion treatment such as rust removal and painting to improve the corrosion resistance of the equipment and extend its service life.
-Comply with the safe operating procedures and do not overload the equipment. The safety guards of the products are complete and reliable. Unsafe factors are to be eliminated in time. The circuit part should be checked thoroughly and the aging wires should be replaced in time.
-Regularly clean and replace consumable parts such as oil pump and oil filter; adjust the clearance of various parts and replace worn (broken) parts.
-Avoid contact with corrosive liquids.
-When not in use, please store the product in a dry place. Do not store the product in hot, humid, or non-ventilated places.
From the date of receipt, we provide a 3-YEAR WARRANTY for the main unit and all the accessories included are covered by a 1-year warranty.
Warranty Access
The repair or replacement of products is determined by the actual breakdown situation of product.
It is guaranteed that AUTOOL will use brand new component, accessory or device in terms of repair or replacement.
If the product fails within 90 days after the customer receives it, the buyer should provide both video and picture, and we will bear the shipping cost and provide the accessories for the customer to replace it free of charge. While the product is received for more than 90 days, the customer will bear the appropriate cost and we will provide the parts to the customer for replacement free of charge.
These conditions below shall not be in warranty range:
The product is not purchased through official or authorized channels.
The product breakdown because the user does not follow product instructions to use or maintain the product.
We AUTOOL pride ourselves on superb design and excellent service. It would be our pleasure to provide you with any further support or services.
-Be careful not to rub the product against rough surfaces or wear the product, especially the sheet metal housing.
-Please regularly check the product parts that need to be tightened and connected. If found loose, please tighten it in time to ensure the safe operation of the equipment. The external and internal parts of the equipment in contact with various chemical media should be frequently treated with anti-corrosion treatment such as rust removal and painting to improve the corrosion resistance of the equipment and extend its service life.
-Comply with the safe operating procedures and do not overload the equipment. The safety guards of the products are complete and reliable. Unsafe factors are to be eliminated in time. The circuit part should be checked thoroughly and the aging wires should be replaced in time.
-Regularly clean and replace consumable parts such as oil pump and oil filter; adjust the clearance of various parts and replace worn (broken) parts.
-Avoid contact with corrosive liquids.
-When not in use, please store the product in a dry place. Do not store the product in hot, humid, or non-ventilated places.
From the date of receipt, we provide a 3-YEAR WARRANTY for the main unit and all the accessories included are covered by a 1-year warranty.
- -The repair or replacement of products is determined by the actual breakdown situation of product.
- -It is guaranteed that AUTOOL will use brand new component, accessory or device in terms of repair or replacement.
- -If the product fails within 90 days after the customer receives it, the buyer should provide both video and picture, and we will bear the shipping cost and provide the accessories for the customer to replace it free of charge. While the product is received for more than 90 days, the customer will bear the appropriate cost and we will provide the parts to the customer for replacement free of charge.
These conditions below shall not be in warranty range:
- -The product is not purchased through official or authorized channels.
- -The product breakdown because the user does not follow product instructions to use or maintain the product.
We AUTOOL pride ourselves on superb design and excellent service. It would be our pleasure to provide you with any further support or services.
Return Policy
According to the AUTOOL Global Terms and Conditions of Sale, you may return AUTOOL products within seven days from the date of receipt if you are not satisfied with the AUTOOL products purchased from online authorized shopping platforms and offline authorized distributors. Alternatively, you may exchange the product for another product of equivalent value within 30 days from the date of delivery.
Returned and exchanged products must be in fully saleable condition with documentation of the relevant bill of sale, all relevant accessories and paper invoices (if any).
AUTOOL will inspect the returned items to ensure that they are in good condition and eligible. Please refer to the AUTOOL Global Terms of Sale for details of the conditions. Any item that does not pass inspection will be returned to you and you will not receive a refund for the item.
You can exchange the product through the customer service center or AUTOOL authorized distributors; the policy of return and exchange is to return the product from where it was purchased. If there are difficulties or problems with your return or exchange, please contact AUTOOL Customer Service. When returning or exchanging goods through the Customer Service Center, please contact us:
1-China: 400-032-0988/ 18929303778
Official We chat：1892930377
Oversea Zone: +86 0755 23304822
Service Email：aftersale@autooltech.com
Facebook：https://www.facebook.com/AUTOOL.vip
YouTube: https://www.youtube.com/c/AUTOOLTECH
Instagram: https://www.instagram.com/autoolshop/
If your return or exchange information is confirmed, a confirmation message and email will be sent to you.
2 – Prepare the parcel
Please put the products and related accessories that need to be returned or exchanged into the original express box and seal the express box.
3 – Please deliver the package to the courier and provide the tracking number to the consignee
For details of terms, please refer to “AUTOOL Global Terms of Sale”
According to the AUTOOL Global Terms and Conditions of Sale, you may return AUTOOL products within seven days from the date of receipt if you are not satisfied with the AUTOOL products purchased from online authorized shopping platforms and offline authorized distributors. Alternatively, you may exchange the product for another product of equivalent value within 30 days from the date of delivery.
Returned and exchanged products must be in fully saleable condition with documentation of the relevant bill of sale, all relevant accessories and paper invoices (if any).
AUTOOL will inspect the returned items to ensure that they are in good condition and eligible. Please refer to the AUTOOL Global Terms of Sale for details of the conditions. Any item that does not pass inspection will be returned to you and you will not receive a refund for the item.
You can exchange the product through the customer service center or AUTOOL authorized distributors; the policy of return and exchange is to return the product from where it was purchased. If there are difficulties or problems with your return or exchange, please contact AUTOOL Customer Service. When returning or exchanging goods through the Customer Service Center, please contact us:
1-China: 400-032-0988/ 18929303778
Official We chat：1892930377
Oversea Zone: +86 0755 23304822
Service Email：aftersale@autooltech.com
Facebook：https://www.facebook.com/AUTOOL.vip
YouTube: https://www.youtube.com/c/AUTOOLTECH
Instagram: https://www.instagram.com/autoolshop/
If your return or exchange information is confirmed, a confirmation message and email will be sent to you.
2 – Prepare the parcel
Please put the products and related accessories that need to be returned or exchanged into the original express box and seal the express box.
3 – Please deliver the package to the courier and provide the tracking number to the consignee
For details of terms, please refer to “AUTOOL Global Terms of Sale”
